Waiters and Waitresses


Also called : Banquet Server, Buffet Server, Cocktail Server, Food Runner, Food Server, Restaurant Server, Server, Waiter, Waitress, Waitstaff

What they do


Take orders and serve food and beverages to patrons at tables in dining establishment.

On the job, one would


  • Take orders from patrons for food or beverages.

  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

  • Collect payments from customers.

  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

KNOWLEDGE


  • Customer and Personal Service
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • English Language
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Sales and Marketing
    Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

  • Food Production
    Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

SKILLS


  • Active Listening
    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Service Orientation
    Actively looking for ways to help people.

  • Speaking
    Talking to others to convey information effectively.

  • Social Perceptiveness
    Being aware of others' reactions and understanding why they react as they do.

  • Coordination
    Adjusting actions in relation to others' actions.

ABILITIES


  • Oral Comprehension
    The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Oral Expression
    The ability to communicate information and ideas in speaking so others will understand.

  • Speech Clarity
    The ability to speak clearly so others can understand you.

  • Speech Recognition
    The ability to identify and understand the speech of another person.

  • Near Vision
    The ability to see details at close range (within a few feet of the observer).

PERSONALITY

People interested in this work, will do well at jobs that need;

  • Dependability
    Job requires being reliable, responsible, and dependable, and fulfilling obligations.

  • Attention to Detail
    Job requires being careful about detail and thorough in completing work tasks.

  • Self-Control
    Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

  • Cooperation
    Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

  • Stress Tolerance
    Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

  • Social Orientation
    Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

  • Adaptability/Flexibility
    Job requires being open to change (positive or negative) and to considerable variety in the workplace.

  • Concern for Others
    Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

  • Initiative
    Job requires a willingness to take on responsibilities and challenges.

  • Integrity
    Job requires being honest and ethical.

TECHNOLOGY

  • Instant messaging software

  • Point of sale POS software

  • Web page creation and editing software

EDUCATION AND TRAINING

  • Preparation

    Some Preparation Needed

  • Education

    High school diploma.

  • Experience

    Some previous work-related skill, knowledge, or experience is usually needed.

  • Jobtraining

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

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