Ushers, Lobby Attendants, and Ticket Takers


Also called : Docent, Lobby Attendant, Ticket Attendant, Ticket Taker, Usher, Visitor Services Assistant, Visitor Services Associate, Visitor Services Representative, Visitor Services Specialist

What they do


Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.

On the job, one would


  • Greet patrons attending entertainment events.

  • Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.

  • Clean facilities.

  • Settle seating disputes or help solve other customer concerns.

  • Examine tickets or passes to verify authenticity, using criteria such as color or date issued.

KNOWLEDGE


  • Customer and Personal Service
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • English Language
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Public Safety and Security
    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

  • Communications and Media
    Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

SKILLS


  • Social Perceptiveness
    Being aware of others' reactions and understanding why they react as they do.

  • Service Orientation
    Actively looking for ways to help people.

  • Speaking
    Talking to others to convey information effectively.

  • Active Listening
    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Coordination
    Adjusting actions in relation to others' actions.

ABILITIES


  • Speech Clarity
    The ability to speak clearly so others can understand you.

  • Oral Comprehension
    The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Oral Expression
    The ability to communicate information and ideas in speaking so others will understand.

  • Near Vision
    The ability to see details at close range (within a few feet of the observer).

  • Problem Sensitivity
    The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

PERSONALITY

People interested in this work, will do well at jobs that need;

  • Self-Control
    Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

  • Cooperation
    Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

  • Social Orientation
    Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

  • Dependability
    Job requires being reliable, responsible, and dependable, and fulfilling obligations.

  • Integrity
    Job requires being honest and ethical.

  • Concern for Others
    Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

  • Adaptability/Flexibility
    Job requires being open to change (positive or negative) and to considerable variety in the workplace.

  • Attention to Detail
    Job requires being careful about detail and thorough in completing work tasks.

  • Stress Tolerance
    Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

  • Initiative
    Job requires a willingness to take on responsibilities and challenges.

TECHNOLOGY

  • Office suite software

  • Operating system software

  • Optical character reader OCR or scanning software

  • Spreadsheet software

  • Word processing software

EDUCATION AND TRAINING

  • Preparation

    Some Preparation Needed

  • Education

    High school diploma.

  • Experience

    Some previous work-related skill, knowledge, or experience is usually needed.

  • Jobtraining

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

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