Training and Development Specialists

KNOWLEDGE

• Education and Training
  Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.


• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.


• Administration and Management
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

SKILLS

• Instructing
  Teaching others how to do something.


• Learning Strategies
  Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.


• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.


• Speaking
  Talking to others to convey information effectively.


• Monitoring
  Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

ABILITIES

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.


• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.


• Speech Clarity
  The ability to speak clearly so others can understand you.


• Written Comprehension
  The ability to read and understand information and ideas presented in writing.


• Written Expression
  The ability to communicate information and ideas in writing so others will understand.

PERSONALITY

People interested in this work, will do well at jobs that need;