Telecommunications Equipment Installers and Repairers, Except Line Installers


Also called : Broadband Technician, Central Office Technician, Combination Technician, Customer Service Technician (CST), Field Technician, Install and Repair Technician, Installer, Outside Plant Technician, Servi

What they do


Install, set up, rearrange, or remove switching, distribution, routing, and dialing equipment used in central offices or headends. Service or repair telephone, cable television, Internet, and other communications equipment on customers' property. May install communications equipment or communications wiring in buildings.

On the job, one would


    KNOWLEDGE


    • Customer and Personal Service
      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Telecommunications
      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Computers and Electronics
      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • English Language
      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    SKILLS


    • Repairing
      Repairing machines or systems using the needed tools.

    • Troubleshooting
      Determining causes of operating errors and deciding what to do about it.

    • Critical Thinking
      Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

    • Operations Monitoring
      Watching gauges, dials, or other indicators to make sure a machine is working properly.

    • Quality Control Analysis
      Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

    ABILITIES


    • Near Vision
      The ability to see details at close range (within a few feet of the observer).

    • Oral Comprehension
      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Problem Sensitivity
      The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

    • Visual Color Discrimination
      The ability to match or detect differences between colors, including shades of color and brightness.

    • Arm-Hand Steadiness
      The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.

    PERSONALITY

    People interested in this work, will do well at jobs that need;

    • Attention to Detail
      Job requires being careful about detail and thorough in completing work tasks.

    • Cooperation
      Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

    • Adaptability/Flexibility
      Job requires being open to change (positive or negative) and to considerable variety in the workplace.

    • Analytical Thinking
      Job requires analyzing information and using logic to address work-related issues and problems.

    • Stress Tolerance
      Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

    • Self-Control
      Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

    • Persistence
      Job requires persistence in the face of obstacles.

    • Concern for Others
      Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

    • Independence
      Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

    • Initiative
      Job requires a willingness to take on responsibilities and challenges.

    TECHNOLOGY

    • Analytical or scientific software

    • Communications server software

    • Expert system software

    • Industrial control software

    • Internet protocol IP multimedia subsystem software

    • Office suite software

    • Operating system software

    • Presentation software

    • Spreadsheet software

    • Web platform development software

    • Word processing software

    EDUCATION AND TRAINING

    • Preparation

      Medium Preparation Needed

    • Education

      Training in vocational schools or an Associate deg

    • Experience

      Previous work-related skill, knowledge, or experience is required for these occupations.

    • Jobtraining

      Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.

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