Social and Human Service Assistants


Also called : Addictions Counselor Assistant, Advocate, Clinical Assistant, Residential Care Assistant, Social Services Aide, Social Services Assistant, Social Work Assistant, Social Work Associate, Social Worker

What they do


Assist other social and human service providers in providing client services in a wide variety of fields, such as psychology, rehabilitation, or social work, including support for families. May assist clients in identifying and obtaining available benefits and social and community services. May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.

On the job, one would


    KNOWLEDGE


    • Customer and Personal Service
      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Psychology
      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Therapy and Counseling
      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • English Language
      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    SKILLS


    • Active Listening
      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Social Perceptiveness
      Being aware of others' reactions and understanding why they react as they do.

    • Speaking
      Talking to others to convey information effectively.

    • Service Orientation
      Actively looking for ways to help people.

    • Coordination
      Adjusting actions in relation to others' actions.

    ABILITIES


    • Oral Expression
      The ability to communicate information and ideas in speaking so others will understand.

    • Deductive Reasoning
      The ability to apply general rules to specific problems to produce answers that make sense.

    • Oral Comprehension
      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Problem Sensitivity
      The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

    • Speech Clarity
      The ability to speak clearly so others can understand you.

    PERSONALITY

    People interested in this work, will do well at jobs that need;

    • Independence
      Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

    • Initiative
      Job requires a willingness to take on responsibilities and challenges.

    • Persistence
      Job requires persistence in the face of obstacles.

    • Analytical Thinking
      Job requires analyzing information and using logic to address work-related issues and problems.

    • Achievement/Effort
      Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

    • Innovation
      Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

    • Leadership
      Job requires a willingness to lead, take charge, and offer opinions and direction.

    • Integrity
      Job requires being honest and ethical.

    • Dependability
      Job requires being reliable, responsible, and dependable, and fulfilling obligations.

    • Concern for Others
      Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

    TECHNOLOGY

    • Data base user interface and query software

    • Electronic mail software

    • Internet browser software

    • Medical software

    • Office suite software

    • Presentation software

    • Spreadsheet software

    • Voice recognition software

    • Word processing software

    EDUCATION AND TRAINING

    • Preparation

      Considerable Preparation Needed

    • Education

      Four-year bachelor degree

    • Experience

      A considerable amount of work-related skill, knowledge, or experience is needed for these occupation

    • Jobtraining

      Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

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