Social and Human Service Assistants

KNOWLEDGE

• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.


• Psychology
  Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.


• Therapy and Counseling
  Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.


• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

SKILLS

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.


• Social Perceptiveness
  Being aware of others' reactions and understanding why they react as they do.


• Speaking
  Talking to others to convey information effectively.


• Service Orientation
  Actively looking for ways to help people.


• Coordination
  Adjusting actions in relation to others' actions.

ABILITIES

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.


• Deductive Reasoning
  The ability to apply general rules to specific problems to produce answers that make sense.


• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.


• Problem Sensitivity
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.


• Speech Clarity
  The ability to speak clearly so others can understand you.

PERSONALITY

People interested in this work, will do well at jobs that need;