Reservation and Transportation Ticket Agents and Travel Clerks

KNOWLEDGE

• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.


• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


• Computers and Electronics
  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.


• Public Safety and Security
  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

SKILLS

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.


• Service Orientation
  Actively looking for ways to help people.


• Speaking
  Talking to others to convey information effectively.


• Social Perceptiveness
  Being aware of others' reactions and understanding why they react as they do.


• Reading Comprehension
  Understanding written sentences and paragraphs in work-related documents.

ABILITIES

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.


• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.


• Speech Clarity
  The ability to speak clearly so others can understand you.


• Speech Recognition
  The ability to identify and understand the speech of another person.


• Information Ordering
  The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

PERSONALITY

People interested in this work, will do well at jobs that need;