- My Career Path
- Reservation and Transportation Ticket Agents and Travel Clerks
Reservation and Transportation Ticket Agents and Travel Clerks
Also called : Airline Ticket Agent, Airport Sales Agent, Customer Service Agent, Reservation Agent, Reservationist, Reservations Agent, Reservations and Ticketing Agent, Station Agent, Ticket Agent, Tour Sales Rep
What they do
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation
Actively looking for ways to help people.
Talking to others to convey information effectively.
- Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
- Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Speech Clarity
The ability to speak clearly so others can understand you.
- Speech Recognition
The ability to identify and understand the speech of another person.
- Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
People interested in this work, will do well at jobs that need;
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
- Social Orientation
Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Job requires being honest and ethical.
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Job requires persistence in the face of obstacles.
- Calendar and scheduling software
- Data base user interface and query software
- Electronic mail software
- Financial analysis software
- Internet browser software
- Office suite software
- Point of sale POS software
- Spreadsheet software
- Word processing software
EDUCATION AND TRAINING
Some Preparation Needed
High school diploma.
Some previous work-related skill, knowledge, or experience is usually needed.
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.