Reservation and Transportation Ticket Agents and Travel Clerks


Also called : Airline Ticket Agent, Airport Sales Agent, Customer Service Agent, Reservation Agent, Reservationist, Reservations Agent, Reservations and Ticketing Agent, Station Agent, Ticket Agent, Tour Sales Rep

What they do


Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

On the job, one would


    KNOWLEDGE


    • Customer and Personal Service
      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language
      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Computers and Electronics
      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Public Safety and Security
      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    SKILLS


    • Active Listening
      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Service Orientation
      Actively looking for ways to help people.

    • Speaking
      Talking to others to convey information effectively.

    • Social Perceptiveness
      Being aware of others' reactions and understanding why they react as they do.

    • Reading Comprehension
      Understanding written sentences and paragraphs in work-related documents.

    ABILITIES


    • Oral Expression
      The ability to communicate information and ideas in speaking so others will understand.

    • Oral Comprehension
      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Speech Clarity
      The ability to speak clearly so others can understand you.

    • Speech Recognition
      The ability to identify and understand the speech of another person.

    • Information Ordering
      The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

    PERSONALITY

    People interested in this work, will do well at jobs that need;

    • Self-Control
      Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

    • Dependability
      Job requires being reliable, responsible, and dependable, and fulfilling obligations.

    • Attention to Detail
      Job requires being careful about detail and thorough in completing work tasks.

    • Cooperation
      Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

    • Stress Tolerance
      Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

    • Social Orientation
      Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

    • Integrity
      Job requires being honest and ethical.

    • Adaptability/Flexibility
      Job requires being open to change (positive or negative) and to considerable variety in the workplace.

    • Concern for Others
      Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

    • Persistence
      Job requires persistence in the face of obstacles.

    TECHNOLOGY

    • Calendar and scheduling software

    • Data base user interface and query software

    • Electronic mail software

    • Financial analysis software

    • Internet browser software

    • Office suite software

    • Point of sale POS software

    • Spreadsheet software

    • Word processing software

    EDUCATION AND TRAINING

    • Preparation

      Some Preparation Needed

    • Education

      High school diploma.

    • Experience

      Some previous work-related skill, knowledge, or experience is usually needed.

    • Jobtraining

      Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

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