Postmasters and Mail Superintendents


Also called : Delivery Supervisor, Distribution Operation Supervisor (SDO), Distribution Operations Manager, Distribution Operations Supervisor, Mail Delivery Supervisor, Postal Supervisor, Postmaster, Postmaster

What they do


Plan, direct, or coordinate operational, administrative, management, and support services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.

On the job, one would


  • Monitor employees' work schedules and attendance for payroll purposes.

  • Organize and supervise activities, such as the processing of incoming and outgoing mail.

  • Resolve customer complaints.

  • Prepare employee work schedules.

  • Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.

KNOWLEDGE


  • Administration and Management
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

  • Public Safety and Security
    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

  • English Language
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Production and Processing
    Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

SKILLS


  • Active Listening
    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Coordination
    Adjusting actions in relation to others' actions.

  • Reading Comprehension
    Understanding written sentences and paragraphs in work-related documents.

  • Social Perceptiveness
    Being aware of others' reactions and understanding why they react as they do.

  • Speaking
    Talking to others to convey information effectively.

ABILITIES


  • Oral Comprehension
    The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Oral Expression
    The ability to communicate information and ideas in speaking so others will understand.

  • Written Comprehension
    The ability to read and understand information and ideas presented in writing.

  • Deductive Reasoning
    The ability to apply general rules to specific problems to produce answers that make sense.

  • Speech Clarity
    The ability to speak clearly so others can understand you.

PERSONALITY

People interested in this work, will do well at jobs that need;

  • Dependability
    Job requires being reliable, responsible, and dependable, and fulfilling obligations.

  • Adaptability/Flexibility
    Job requires being open to change (positive or negative) and to considerable variety in the workplace.

  • Integrity
    Job requires being honest and ethical.

  • Leadership
    Job requires a willingness to lead, take charge, and offer opinions and direction.

  • Self-Control
    Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

  • Cooperation
    Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

  • Attention to Detail
    Job requires being careful about detail and thorough in completing work tasks.

  • Initiative
    Job requires a willingness to take on responsibilities and challenges.

  • Stress Tolerance
    Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

  • Persistence
    Job requires persistence in the face of obstacles.

TECHNOLOGY

  • Data base user interface and query software

  • Electronic mail software

  • Enterprise resource planning ERP software

  • Facilities management software

  • Human resources software

  • Internet browser software

  • Map creation software

  • Office suite software

  • Operating system software

  • Point of sale POS software

  • Presentation software

EDUCATION AND TRAINING

  • Preparation

    Some Preparation Needed

  • Education

    High school diploma.

  • Experience

    Some previous work-related skill, knowledge, or experience is usually needed.

  • Jobtraining

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

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