- My Career Path
- Postmasters and Mail Superintendents
Postmasters and Mail Superintendents
Also called : Delivery Supervisor, Distribution Operation Supervisor (SDO), Distribution Operations Manager, Distribution Operations Supervisor, Mail Delivery Supervisor, Postal Supervisor, Postmaster, Postmaster
What they do
Plan, direct, or coordinate operational, administrative, management, and support services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.
On the job, one would
- Monitor employees' work schedules and attendance for payroll purposes.
- Organize and supervise activities, such as the processing of incoming and outgoing mail.
- Resolve customer complaints.
- Prepare employee work schedules.
- Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
- Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Adjusting actions in relation to others' actions.
- Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
- Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Talking to others to convey information effectively.
- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
- Written Comprehension
The ability to read and understand information and ideas presented in writing.
- Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
- Speech Clarity
The ability to speak clearly so others can understand you.
People interested in this work, will do well at jobs that need;
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Job requires being honest and ethical.
Job requires a willingness to lead, take charge, and offer opinions and direction.
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Job requires a willingness to take on responsibilities and challenges.
- Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Job requires persistence in the face of obstacles.
- Data base user interface and query software
- Electronic mail software
- Enterprise resource planning ERP software
- Facilities management software
- Human resources software
- Internet browser software
- Map creation software
- Office suite software
- Operating system software
- Point of sale POS software
- Presentation software
EDUCATION AND TRAINING
Some Preparation Needed
High school diploma.
Some previous work-related skill, knowledge, or experience is usually needed.
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.