Medical and Health Services Managers

KNOWLEDGE

• Administration and Management
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.


• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.


• Administrative
  Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

SKILLS

• Speaking
  Talking to others to convey information effectively.


• Critical Thinking
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.


• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.


• Coordination
  Adjusting actions in relation to others' actions.


• Judgment and Decision Making
  Considering the relative costs and benefits of potential actions to choose the most appropriate one.

ABILITIES

• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.


• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.


• Written Comprehension
  The ability to read and understand information and ideas presented in writing.


• Written Expression
  The ability to communicate information and ideas in writing so others will understand.


• Problem Sensitivity
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

PERSONALITY

People interested in this work, will do well at jobs that need;