Locker Room, Coatroom, and Dressing Room Attendants


Also called : Athletic Equipment Manager, Coat Check Attendant, Coat Checker, Coat Room Attendant, Fitting Room Attendant, Ladies Locker Room Attendant, Locker Room Attendant, Spa Attendant

What they do


Provide personal items to patrons or customers in locker rooms, dressing rooms, or coatrooms.

On the job, one would


  • Check supplies to ensure adequate availability, and order new supplies when necessary.

  • Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained.

  • Clean facilities such as floors or locker rooms.

  • Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.

  • Refer guest problems or complaints to supervisors.

KNOWLEDGE


  • Customer and Personal Service
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • English Language
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

SKILLS


  • Speaking
    Talking to others to convey information effectively.

  • Active Listening
    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Service Orientation
    Actively looking for ways to help people.

  • Social Perceptiveness
    Being aware of others' reactions and understanding why they react as they do.

ABILITIES


  • Speech Recognition
    The ability to identify and understand the speech of another person.

  • Oral Comprehension
    The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Speech Clarity
    The ability to speak clearly so others can understand you.

  • Oral Expression
    The ability to communicate information and ideas in speaking so others will understand.

PERSONALITY

People interested in this work, will do well at jobs that need;

  • Self-Control
    Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

  • Dependability
    Job requires being reliable, responsible, and dependable, and fulfilling obligations.

  • Cooperation
    Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

  • Attention to Detail
    Job requires being careful about detail and thorough in completing work tasks.

  • Integrity
    Job requires being honest and ethical.

  • Social Orientation
    Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

  • Concern for Others
    Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

  • Independence
    Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

  • Stress Tolerance
    Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

  • Adaptability/Flexibility
    Job requires being open to change (positive or negative) and to considerable variety in the workplace.

TECHNOLOGY

  • Internet browser software

  • Inventory management software

  • Office suite software

  • Spreadsheet software

  • Web page creation and editing software

  • Word processing software

EDUCATION AND TRAINING

  • Preparation

    Some Preparation Needed

  • Education

    High school diploma.

  • Experience

    Some previous work-related skill, knowledge, or experience is usually needed.

  • Jobtraining

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

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