Interviewers, Except Eligibility and Loan

Also called : Admissions Clerk, Admissions Representative, Admitting Representative, Data Collection Assistant, Interviewer, Market Research Interviewer, Registration Clerk, Research Interviewer, Survey Interviewe

What they do

Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.

On the job, one would

Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.

Identify and report problems in obtaining valid data.

Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.

Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.

Review data obtained from interview for completeness and accuracy.

KNOWLEDGE

Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

SKILLS

Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking
Talking to others to convey information effectively.

Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.

Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.

Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

ABILITIES

Oral Expression
The ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.

Speech Clarity
The ability to speak clearly so others can understand you.

Speech Recognition
The ability to identify and understand the speech of another person.

Written Comprehension
The ability to read and understand information and ideas presented in writing.

PERSONALITY

People interested in this work, will do well at jobs that need;

Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.

Adaptability/Flexibility
Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

Integrity
Job requires being honest and ethical.

Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Independence
Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Social Orientation
Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Related Occupations

Court, Municipal, and License Clerks

Receptionists and Information Clerks

Customer Service Representatives

Switchboard Operators, Including Answering Service

Hotel, Motel, and Resort Desk Clerks

Reservation and Transportation Ticket Agents and Travel Clerks

TECHNOLOGY

Analytical or scientific software

Customer relationship management CRM software

Data base user interface and query software

Electronic mail software

Enterprise resource planning ERP software

Human resources software

Internet browser software

Medical software

Office suite software

Presentation software

Project management software

EDUCATION AND TRAINING

Preparation
Medium Preparation Needed
Education
Training in vocational schools or an Associate deg
Experience
Previous work-related skill, knowledge, or experience is required for these occupations.
Jobtraining
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.