Interviewers, Except Eligibility and Loan


Also called : Admissions Clerk, Admissions Representative, Admitting Representative, Data Collection Assistant, Interviewer, Market Research Interviewer, Registration Clerk, Research Interviewer, Survey Interviewe

What they do


Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.

On the job, one would


  • Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.

  • Identify and report problems in obtaining valid data.

  • Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.

  • Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.

  • Review data obtained from interview for completeness and accuracy.

KNOWLEDGE


  • Customer and Personal Service
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • English Language
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Administrative
    Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

  • Computers and Electronics
    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

SKILLS


  • Active Listening
    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Speaking
    Talking to others to convey information effectively.

  • Reading Comprehension
    Understanding written sentences and paragraphs in work-related documents.

  • Social Perceptiveness
    Being aware of others' reactions and understanding why they react as they do.

  • Critical Thinking
    Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

ABILITIES


  • Oral Expression
    The ability to communicate information and ideas in speaking so others will understand.

  • Oral Comprehension
    The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Speech Clarity
    The ability to speak clearly so others can understand you.

  • Speech Recognition
    The ability to identify and understand the speech of another person.

  • Written Comprehension
    The ability to read and understand information and ideas presented in writing.

PERSONALITY

People interested in this work, will do well at jobs that need;

  • Attention to Detail
    Job requires being careful about detail and thorough in completing work tasks.

  • Adaptability/Flexibility
    Job requires being open to change (positive or negative) and to considerable variety in the workplace.

  • Stress Tolerance
    Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

  • Integrity
    Job requires being honest and ethical.

  • Self-Control
    Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

  • Dependability
    Job requires being reliable, responsible, and dependable, and fulfilling obligations.

  • Concern for Others
    Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

  • Cooperation
    Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

  • Independence
    Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

  • Social Orientation
    Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

TECHNOLOGY

  • Analytical or scientific software

  • Customer relationship management CRM software

  • Data base user interface and query software

  • Electronic mail software

  • Enterprise resource planning ERP software

  • Human resources software

  • Internet browser software

  • Medical software

  • Office suite software

  • Presentation software

  • Project management software

EDUCATION AND TRAINING

  • Preparation

    Medium Preparation Needed

  • Education

    Training in vocational schools or an Associate deg

  • Experience

    Previous work-related skill, knowledge, or experience is required for these occupations.

  • Jobtraining

    Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.

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