General and Operations Managers


Also called : Business Manager, General Manager (GM), Operations Director, Operations Manager, Plant Superintendent, Store Manager

What they do


Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Ex

On the job, one would


  • Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.

  • Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.

  • Perform personnel functions, such as selection, training, or evaluation.

  • Plan or direct activities, such as sales promotions, that require coordination with other department managers.

  • Set prices or credit terms for goods or services, based on forecasts of customer demand.

KNOWLEDGE


  • Administration and Management
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

  • Customer and Personal Service
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Personnel and Human Resources
    Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

  • English Language
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

SKILLS


  • Active Listening
    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Coordination
    Adjusting actions in relation to others' actions.

  • Monitoring
    Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

  • Social Perceptiveness
    Being aware of others' reactions and understanding why they react as they do.

  • Speaking
    Talking to others to convey information effectively.

ABILITIES


  • Oral Comprehension
    The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Oral Expression
    The ability to communicate information and ideas in speaking so others will understand.

  • Problem Sensitivity
    The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

  • Speech Clarity
    The ability to speak clearly so others can understand you.

  • Written Comprehension
    The ability to read and understand information and ideas presented in writing.

PERSONALITY

People interested in this work, will do well at jobs that need;

  • Leadership
    Job requires a willingness to lead, take charge, and offer opinions and direction.

  • Dependability
    Job requires being reliable, responsible, and dependable, and fulfilling obligations.

  • Initiative
    Job requires a willingness to take on responsibilities and challenges.

  • Integrity
    Job requires being honest and ethical.

  • Self-Control
    Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

  • Stress Tolerance
    Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

  • Attention to Detail
    Job requires being careful about detail and thorough in completing work tasks.

  • Achievement/Effort
    Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

  • Cooperation
    Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

  • Adaptability/Flexibility
    Job requires being open to change (positive or negative) and to considerable variety in the workplace.

TECHNOLOGY

  • Access software

  • Accounting software

  • Analytical or scientific software

  • Backup or archival software

  • Business intelligence and data analysis software

  • Calendar and scheduling software

  • Cloud-based data access and sharing software

  • Cloud-based management software

  • Communications server software

  • Computer aided design CAD software

  • Computer aided manufacturing CAM software

EDUCATION AND TRAINING

  • Preparation

    Considerable Preparation Needed

  • Education

    Four-year bachelor degree

  • Experience

    A considerable amount of work-related skill, knowledge, or experience is needed for these occupation

  • Jobtraining

    Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

Version 3.1.0 Page loaded in 0.172977 secs