Gambling Surveillance Officers and Gambling Investigators


Also called : Casino Enforcement Agent, Gaming Investigator, Security Officer, Surveillance Agent, Surveillance Investigator, Surveillance Monitor, Surveillance Observer, Surveillance Officer, Surveillance Operato

What they do


Observe gambling operation for irregular activities such as cheating or theft by either employees or patrons. Investigate potential threats to gambling assets such as money, chips, and gambling equipment. Act as oversight and security agent for management and customers.

On the job, one would


  • Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.

  • Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.

  • Report all violations and suspicious behaviors to supervisors, verbally or in writing.

  • Develop and maintain log of surveillance observations.

  • Inspect and monitor audio or video surveillance equipment to ensure it is working appropriately.

KNOWLEDGE


  • English Language
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Public Safety and Security
    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

  • Computers and Electronics
    Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • Mathematics
    Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

SKILLS


  • Monitoring
    Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

  • Critical Thinking
    Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

  • Speaking
    Talking to others to convey information effectively.

  • Judgment and Decision Making
    Considering the relative costs and benefits of potential actions to choose the most appropriate one.

  • Active Listening
    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

ABILITIES


  • Problem Sensitivity
    The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

  • Far Vision
    The ability to see details at a distance.

  • Selective Attention
    The ability to concentrate on a task over a period of time without being distracted.

  • Oral Comprehension
    The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Inductive Reasoning
    The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

PERSONALITY

People interested in this work, will do well at jobs that need;

  • Integrity
    Job requires being honest and ethical.

  • Cooperation
    Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

  • Attention to Detail
    Job requires being careful about detail and thorough in completing work tasks.

  • Stress Tolerance
    Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

  • Dependability
    Job requires being reliable, responsible, and dependable, and fulfilling obligations.

  • Self-Control
    Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

  • Adaptability/Flexibility
    Job requires being open to change (positive or negative) and to considerable variety in the workplace.

  • Concern for Others
    Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

  • Analytical Thinking
    Job requires analyzing information and using logic to address work-related issues and problems.

  • Independence
    Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

TECHNOLOGY

  • Data base user interface and query software

  • Electronic mail software

  • Graphics or photo imaging software

  • Presentation software

  • Spreadsheet software

  • Word processing software

EDUCATION AND TRAINING

  • Preparation

    Some Preparation Needed

  • Education

    High school diploma.

  • Experience

    Some previous work-related skill, knowledge, or experience is usually needed.

  • Jobtraining

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

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