Food Service Managers


Also called : Banquet Manager, Catering Manager, Food and Beverage Director, Food and Beverage Manager, Food Service Director, Food Service Manager, Food Service Supervisor, Kitchen Manager, Restaurant General Man

What they do


Plan, direct, or coordinate activities of an organization or department that serves food and beverages.

On the job, one would


  • Keep records required by government agencies regarding sanitation or food subsidies.

  • Investigate and resolve complaints regarding food quality, service, or accommodations.

  • Maintain food and equipment inventories, and keep inventory records.

  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

KNOWLEDGE


  • Customer and Personal Service
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Administration and Management
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

  • English Language
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Personnel and Human Resources
    Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

SKILLS


  • Service Orientation
    Actively looking for ways to help people.

  • Active Listening
    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Management of Personnel Resources
    Motivating, developing, and directing people as they work, identifying the best people for the job.

  • Monitoring
    Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

  • Speaking
    Talking to others to convey information effectively.

ABILITIES


  • Oral Comprehension
    The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Oral Expression
    The ability to communicate information and ideas in speaking so others will understand.

  • Problem Sensitivity
    The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

  • Written Comprehension
    The ability to read and understand information and ideas presented in writing.

  • Deductive Reasoning
    The ability to apply general rules to specific problems to produce answers that make sense.

PERSONALITY

People interested in this work, will do well at jobs that need;

  • Dependability
    Job requires being reliable, responsible, and dependable, and fulfilling obligations.

  • Leadership
    Job requires a willingness to lead, take charge, and offer opinions and direction.

  • Self-Control
    Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

  • Cooperation
    Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

  • Stress Tolerance
    Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

  • Attention to Detail
    Job requires being careful about detail and thorough in completing work tasks.

  • Concern for Others
    Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

  • Integrity
    Job requires being honest and ethical.

  • Initiative
    Job requires a willingness to take on responsibilities and challenges.

  • Persistence
    Job requires persistence in the face of obstacles.

TECHNOLOGY

  • Accounting software

  • Analytical or scientific software

  • Calendar and scheduling software

  • Cloud-based data access and sharing software

  • Communications server software

  • Data base user interface and query software

  • Desktop publishing software

  • Electronic mail software

  • Enterprise resource planning ERP software

  • Financial analysis software

  • Human resources software

EDUCATION AND TRAINING

  • Preparation

    Some Preparation Needed

  • Education

    High school diploma.

  • Experience

    Some previous work-related skill, knowledge, or experience is usually needed.

  • Jobtraining

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

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