First-Line Supervisors of Retail Sales Workers

KNOWLEDGE

• Administrative
  Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.


• Economics and Accounting
  Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.


• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.


• Administration and Management
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

SKILLS

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.


• Service Orientation
  Actively looking for ways to help people.


• Speaking
  Talking to others to convey information effectively.


• Coordination
  Adjusting actions in relation to others' actions.


• Critical Thinking
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

ABILITIES

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.


• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.


• Speech Clarity
  The ability to speak clearly so others can understand you.


• Speech Recognition
  The ability to identify and understand the speech of another person.


• Problem Sensitivity
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

PERSONALITY

People interested in this work, will do well at jobs that need;