- My Career Path
- First-Line Supervisors of Personal Service Workers
First-Line Supervisors of Personal Service Workers
Also called : Adult Family Home Program Manager, Direct Care Supervisor, Resident Care Supervisor
What they do
Supervise and coordinate activities of personal service workers.
- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
- Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Talking to others to convey information effectively.
- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
- Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Written Comprehension
The ability to read and understand information and ideas presented in writing.
- Speech Clarity
The ability to speak clearly so others can understand you.
People interested in this work, will do well at jobs that need;
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
- Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Job requires being honest and ethical.
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Social Orientation
Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Calendar and scheduling software
- Electronic mail software
- Internet browser software
- Inventory management software
- Office suite software
- Point of sale POS software
- Presentation software
- Spreadsheet software
- Time accounting software
- Word processing software
EDUCATION AND TRAINING
Medium Preparation Needed
Training in vocational schools or an Associate deg
Previous work-related skill, knowledge, or experience is required for these occupations.
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.