- My Career Path
- First-Line Supervisors of Non-Retail Sales Workers
First-Line Supervisors of Non-Retail Sales Workers
Also called : Customer Service Department Supervisor, Customer Service Supervisor, Driver Sales Supervisor, Information Center Supervisor, Inside Sales Supervisor, Reservations Supervisor, Sales Department Supervi
What they do
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
On the job, one would
- Monitor sales staff performance to ensure that goals are met.
- Provide staff with assistance in performing difficult or complicated duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Keep records pertaining to purchases, sales, and requisitions.
- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Talking to others to convey information effectively.
Adjusting actions in relation to others' actions.
- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
- Speech Recognition
The ability to identify and understand the speech of another person.
- Speech Clarity
The ability to speak clearly so others can understand you.
- Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
People interested in this work, will do well at jobs that need;
- Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Job requires being honest and ethical.
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Job requires a willingness to lead, take charge, and offer opinions and direction.
Job requires a willingness to take on responsibilities and challenges.
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Accounting software
- Calendar and scheduling software
- Customer relationship management CRM software
- Data base user interface and query software
- Electronic mail software
- Enterprise application integration software
- Enterprise resource planning ERP software
- Financial analysis software
- Graphics or photo imaging software
- Internet browser software
- Office suite software
EDUCATION AND TRAINING
Considerable Preparation Needed
Four-year bachelor degree
A considerable amount of work-related skill, knowledge, or experience is needed for these occupation
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.