First-Line Supervisors of Mechanics, Installers, and Repairers


Also called : Electrical and Instrumentation Supervisor (E and I Supervisor), Facilities Maintenance Supervisor, Facility Maintenance Supervisor, Maintenance Coordinator, Maintenance Foreman, Maintenance Manager,

What they do


Directly supervise and coordinate the activities of mechanics, installers, and repairers. May also advise customers on recommended services. Excludes team or work leaders.

On the job, one would


    KNOWLEDGE


    • Administration and Management
      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Mechanical
      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Customer and Personal Service
      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Administrative
      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    SKILLS


    • Monitoring
      Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

    • Management of Personnel Resources
      Motivating, developing, and directing people as they work, identifying the best people for the job.

    • Coordination
      Adjusting actions in relation to others' actions.

    • Critical Thinking
      Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

    • Judgment and Decision Making
      Considering the relative costs and benefits of potential actions to choose the most appropriate one.

    ABILITIES


    • Flexibility of Closure
      The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.

    • Selective Attention
      The ability to concentrate on a task over a period of time without being distracted.

    • Category Flexibility
      The ability to generate or use different sets of rules for combining or grouping things in different ways.

    • Perceptual Speed
      The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.

    • Visualization
      The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.

    PERSONALITY

    People interested in this work, will do well at jobs that need;

    • Dependability
      Job requires being reliable, responsible, and dependable, and fulfilling obligations.

    • Attention to Detail
      Job requires being careful about detail and thorough in completing work tasks.

    • Stress Tolerance
      Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

    • Integrity
      Job requires being honest and ethical.

    • Leadership
      Job requires a willingness to lead, take charge, and offer opinions and direction.

    • Self-Control
      Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

    • Cooperation
      Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

    • Adaptability/Flexibility
      Job requires being open to change (positive or negative) and to considerable variety in the workplace.

    • Initiative
      Job requires a willingness to take on responsibilities and challenges.

    • Concern for Others
      Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

    TECHNOLOGY

    • Accounting software

    • Calendar and scheduling software

    • Cloud-based data access and sharing software

    • Communications server software

    • Computer aided design CAD software

    • Data base user interface and query software

    • Electronic mail software

    • Enterprise resource planning ERP software

    • Facilities management software

    • Industrial control software

    • Internet browser software

    EDUCATION AND TRAINING

    • Preparation

      Medium Preparation Needed

    • Education

      Training in vocational schools or an Associate deg

    • Experience

      Previous work-related skill, knowledge, or experience is required for these occupations.

    • Jobtraining

      Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.

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