First-Line Supervisors of Material-Moving Machine and Vehicle Operators


Also called : Dock Supervisor, Driver Manager, Fleet Manager, On Car Supervisor, Street Supervisor, Trainmaster, Transportation Supervisor, Warehouse Supervisor

What they do


Directly supervise and coordinate activities of material-moving machine and vehicle operators and helpers.

On the job, one would


    KNOWLEDGE


    • Transportation
      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Customer and Personal Service
      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Administration and Management
      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • English Language
      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    SKILLS


    • Reading Comprehension
      Understanding written sentences and paragraphs in work-related documents.

    • Social Perceptiveness
      Being aware of others' reactions and understanding why they react as they do.

    • Complex Problem Solving
      Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

    • Judgment and Decision Making
      Considering the relative costs and benefits of potential actions to choose the most appropriate one.

    • Negotiation
      Bringing others together and trying to reconcile differences.

    ABILITIES


    • Oral Comprehension
      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression
      The ability to communicate information and ideas in speaking so others will understand.

    • Problem Sensitivity
      The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

    • Written Comprehension
      The ability to read and understand information and ideas presented in writing.

    • Deductive Reasoning
      The ability to apply general rules to specific problems to produce answers that make sense.

    PERSONALITY

    People interested in this work, will do well at jobs that need;

    • Dependability
      Job requires being reliable, responsible, and dependable, and fulfilling obligations.

    • Leadership
      Job requires a willingness to lead, take charge, and offer opinions and direction.

    • Stress Tolerance
      Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

    • Cooperation
      Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

    • Attention to Detail
      Job requires being careful about detail and thorough in completing work tasks.

    • Integrity
      Job requires being honest and ethical.

    • Adaptability/Flexibility
      Job requires being open to change (positive or negative) and to considerable variety in the workplace.

    • Self-Control
      Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

    • Concern for Others
      Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

    • Initiative
      Job requires a willingness to take on responsibilities and challenges.

    TECHNOLOGY

    • Accounting software

    • Bar coding software

    • Calendar and scheduling software

    • Data base user interface and query software

    • Electronic mail software

    • Enterprise resource planning ERP software

    • Internet browser software

    • Map creation software

    • Materials requirements planning logistics and supply chain software

    • Mobile location based services software

    • Office suite software

    EDUCATION AND TRAINING

    • Preparation

      Some Preparation Needed

    • Education

      High school diploma.

    • Experience

      Some previous work-related skill, knowledge, or experience is usually needed.

    • Jobtraining

      Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

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