First-Line Supervisors of Material-Moving Machine and Vehicle Operators

KNOWLEDGE

• Transportation
  Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.


• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.


• Administration and Management
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.


• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

SKILLS

• Reading Comprehension
  Understanding written sentences and paragraphs in work-related documents.


• Social Perceptiveness
  Being aware of others' reactions and understanding why they react as they do.


• Complex Problem Solving
  Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.


• Judgment and Decision Making
  Considering the relative costs and benefits of potential actions to choose the most appropriate one.


• Negotiation
  Bringing others together and trying to reconcile differences.

ABILITIES

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.


• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.


• Problem Sensitivity
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.


• Written Comprehension
  The ability to read and understand information and ideas presented in writing.


• Deductive Reasoning
  The ability to apply general rules to specific problems to produce answers that make sense.

PERSONALITY

People interested in this work, will do well at jobs that need;