- Home
- My Career Path
- First-Line Supervisors of Housekeeping and Janitorial Workers
First-Line Supervisors of Housekeeping and Janitorial Workers
Also called : Building Services Supervisor, Buildings and Grounds Supervisor, Custodian Supervisor, Environmental Services Supervisor (EVS), Executive Housekeeper, Housekeeping Supervisor, Janitorial Supervisor, L
What they do
Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
On the job, one would
- Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
- Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
- Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
- Inspect work performed to ensure that it meets specifications and established standards.
- Perform or assist with cleaning duties as necessary.
KNOWLEDGE
- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
SKILLS
- Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
- Coordination
Adjusting actions in relation to others' actions.
- Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Speaking
Talking to others to convey information effectively.
- Time Management
Managing one's own time and the time of others.
ABILITIES
- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Near Vision
The ability to see details at close range (within a few feet of the observer).
- Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
PERSONALITY
People interested in this work, will do well at jobs that need;
- Leadership
Job requires a willingness to lead, take charge, and offer opinions and direction.
- Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
- Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Integrity
Job requires being honest and ethical.
- Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Social Orientation
Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
- Adaptability/Flexibility
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
TECHNOLOGY
- Data base user interface and query software
- Electronic mail software
- Enterprise resource planning ERP software
- Facilities management software
- Helpdesk or call center software
- Inventory management software
- Materials requirements planning logistics and supply chain software
- Office suite software
- Presentation software
- Project management software
- Spreadsheet software
EDUCATION AND TRAINING
- Preparation
Some Preparation Needed
- Education
High school diploma.
- Experience
Some previous work-related skill, knowledge, or experience is usually needed.
- Jobtraining
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.