- My Career Path
- First-Line Supervisors of Housekeeping and Janitorial Workers
First-Line Supervisors of Housekeeping and Janitorial Workers
Also called : Building Services Supervisor, Buildings and Grounds Supervisor, Custodian Supervisor, Environmental Services Supervisor (EVS), Executive Housekeeper, Housekeeping Supervisor, Janitorial Supervisor, L
What they do
Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
On the job, one would
- Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
- Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
- Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
- Inspect work performed to ensure that it meets specifications and established standards.
- Perform or assist with cleaning duties as necessary.
- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
Adjusting actions in relation to others' actions.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Talking to others to convey information effectively.
- Time Management
Managing one's own time and the time of others.
- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Near Vision
The ability to see details at close range (within a few feet of the observer).
- Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
People interested in this work, will do well at jobs that need;
Job requires a willingness to lead, take charge, and offer opinions and direction.
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Job requires being honest and ethical.
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Social Orientation
Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Data base user interface and query software
- Electronic mail software
- Enterprise resource planning ERP software
- Facilities management software
- Helpdesk or call center software
- Inventory management software
- Materials requirements planning logistics and supply chain software
- Office suite software
- Presentation software
- Project management software
- Spreadsheet software
EDUCATION AND TRAINING
Some Preparation Needed
High school diploma.
Some previous work-related skill, knowledge, or experience is usually needed.
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.