First-Line Supervisors of Housekeeping and Janitorial Workers


Also called : Building Services Supervisor, Buildings and Grounds Supervisor, Custodian Supervisor, Environmental Services Supervisor (EVS), Executive Housekeeper, Housekeeping Supervisor, Janitorial Supervisor, L

What they do


Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

On the job, one would


  • Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.

  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.

  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.

  • Inspect work performed to ensure that it meets specifications and established standards.

  • Perform or assist with cleaning duties as necessary.

KNOWLEDGE


  • Customer and Personal Service
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • English Language
    Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Administration and Management
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

  • Education and Training
    Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

SKILLS


  • Management of Personnel Resources
    Motivating, developing, and directing people as they work, identifying the best people for the job.

  • Coordination
    Adjusting actions in relation to others' actions.

  • Monitoring
    Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

  • Speaking
    Talking to others to convey information effectively.

  • Time Management
    Managing one's own time and the time of others.

ABILITIES


  • Oral Expression
    The ability to communicate information and ideas in speaking so others will understand.

  • Oral Comprehension
    The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Information Ordering
    The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

  • Near Vision
    The ability to see details at close range (within a few feet of the observer).

  • Problem Sensitivity
    The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

PERSONALITY

People interested in this work, will do well at jobs that need;

  • Leadership
    Job requires a willingness to lead, take charge, and offer opinions and direction.

  • Self-Control
    Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

  • Attention to Detail
    Job requires being careful about detail and thorough in completing work tasks.

  • Dependability
    Job requires being reliable, responsible, and dependable, and fulfilling obligations.

  • Integrity
    Job requires being honest and ethical.

  • Cooperation
    Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

  • Concern for Others
    Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

  • Social Orientation
    Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

  • Stress Tolerance
    Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

  • Adaptability/Flexibility
    Job requires being open to change (positive or negative) and to considerable variety in the workplace.

TECHNOLOGY

  • Data base user interface and query software

  • Electronic mail software

  • Enterprise resource planning ERP software

  • Facilities management software

  • Helpdesk or call center software

  • Inventory management software

  • Materials requirements planning logistics and supply chain software

  • Office suite software

  • Presentation software

  • Project management software

  • Spreadsheet software

EDUCATION AND TRAINING

  • Preparation

    Some Preparation Needed

  • Education

    High school diploma.

  • Experience

    Some previous work-related skill, knowledge, or experience is usually needed.

  • Jobtraining

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

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