First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

KNOWLEDGE

• Administration and Management
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.


• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.


• Transportation
  Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.


• Public Safety and Security
  Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

SKILLS

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.


• Coordination
  Adjusting actions in relation to others' actions.


• Critical Thinking
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.


• Speaking
  Talking to others to convey information effectively.


• Management of Personnel Resources
  Motivating, developing, and directing people as they work, identifying the best people for the job.

ABILITIES

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.


• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.


• Deductive Reasoning
  The ability to apply general rules to specific problems to produce answers that make sense.


• Problem Sensitivity
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.


• Speech Clarity
  The ability to speak clearly so others can understand you.

PERSONALITY

People interested in this work, will do well at jobs that need;