First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand


Also called : Floor Supervisor, Maintenance Supervisor, Parts Manager, Receiving Manager, Receiving Supervisor, Shipping Manager, Shipping Supervisor, Terminal Operations Manager

What they do


Directly supervise and coordinate the activities of helpers, laborers, or material movers, hand.

On the job, one would


  • Maintain a safe working environment by monitoring safety procedures and equipment.

  • Review work throughout the work process and at completion to ensure that it has been performed properly.

  • Inform designated employees or departments of items loaded or problems encountered.

  • Examine freight to determine loading sequences.

  • Collaborate with workers and managers to solve work-related problems.

KNOWLEDGE


  • Administration and Management
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

  • Customer and Personal Service
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Transportation
    Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

  • Public Safety and Security
    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

SKILLS


  • Active Listening
    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Coordination
    Adjusting actions in relation to others' actions.

  • Critical Thinking
    Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

  • Speaking
    Talking to others to convey information effectively.

  • Management of Personnel Resources
    Motivating, developing, and directing people as they work, identifying the best people for the job.

ABILITIES


  • Oral Comprehension
    The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Oral Expression
    The ability to communicate information and ideas in speaking so others will understand.

  • Deductive Reasoning
    The ability to apply general rules to specific problems to produce answers that make sense.

  • Problem Sensitivity
    The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

  • Speech Clarity
    The ability to speak clearly so others can understand you.

PERSONALITY

People interested in this work, will do well at jobs that need;

  • Dependability
    Job requires being reliable, responsible, and dependable, and fulfilling obligations.

  • Integrity
    Job requires being honest and ethical.

  • Leadership
    Job requires a willingness to lead, take charge, and offer opinions and direction.

  • Attention to Detail
    Job requires being careful about detail and thorough in completing work tasks.

  • Cooperation
    Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

  • Independence
    Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

  • Initiative
    Job requires a willingness to take on responsibilities and challenges.

  • Achievement/Effort
    Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

  • Stress Tolerance
    Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

  • Concern for Others
    Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

TECHNOLOGY

  • Calendar and scheduling software

  • Data base user interface and query software

  • Electronic mail software

  • Enterprise resource planning ERP software

  • Inventory management software

  • Office suite software

  • Presentation software

  • Spreadsheet software

  • Time accounting software

  • Word processing software

EDUCATION AND TRAINING

  • Preparation

    Some Preparation Needed

  • Education

    High school diploma.

  • Experience

    Some previous work-related skill, knowledge, or experience is usually needed.

  • Jobtraining

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

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