- My Career Path
- First-Line Supervisors of Gambling Services Workers
First-Line Supervisors of Gambling Services Workers
Also called : Casino Manager, Casino Shift Manager (CSM), Casino Supervisor, Floor Supervisor, Gaming Floor Supervisor, Pit Boss, Pit Supervisor, Slot Shift Supervisor, Slot Supervisor, Table Games Supervisor
What they do
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
- Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Near Vision
The ability to see details at close range (within a few feet of the observer).
- Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Selective Attention
The ability to concentrate on a task over a period of time without being distracted.
People interested in this work, will do well at jobs that need;
Job requires being honest and ethical.
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Social Orientation
Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Job requires a willingness to lead, take charge, and offer opinions and direction.
- Data base user interface and query software
- Electronic mail software
- Office suite software
- Presentation software
- Project management software
- Spreadsheet software
- Word processing software
EDUCATION AND TRAINING
Some Preparation Needed
High school diploma.
Some previous work-related skill, knowledge, or experience is usually needed.
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.