First-Line Supervisors of Gambling Services Workers

KNOWLEDGE

• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.


• Mathematics
  Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.


• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


• Administration and Management
  Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

SKILLS

• Monitoring
  Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.


• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.


• Speaking
  Talking to others to convey information effectively.


• Critical Thinking
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.


• Social Perceptiveness
  Being aware of others' reactions and understanding why they react as they do.

ABILITIES

• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.


• Near Vision
  The ability to see details at close range (within a few feet of the observer).


• Deductive Reasoning
  The ability to apply general rules to specific problems to produce answers that make sense.


• Inductive Reasoning
  The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).


• Selective Attention
  The ability to concentrate on a task over a period of time without being distracted.

PERSONALITY

People interested in this work, will do well at jobs that need;