First-Line Supervisors of Gambling Services Workers


Also called : Casino Manager, Casino Shift Manager (CSM), Casino Supervisor, Floor Supervisor, Gaming Floor Supervisor, Pit Boss, Pit Supervisor, Slot Shift Supervisor, Slot Supervisor, Table Games Supervisor

What they do


Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

On the job, one would


    KNOWLEDGE


    • Customer and Personal Service
      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Mathematics
      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • English Language
      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Administration and Management
      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    SKILLS


    • Monitoring
      Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

    • Active Listening
      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Speaking
      Talking to others to convey information effectively.

    • Critical Thinking
      Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

    • Social Perceptiveness
      Being aware of others' reactions and understanding why they react as they do.

    ABILITIES


    • Oral Comprehension
      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Near Vision
      The ability to see details at close range (within a few feet of the observer).

    • Deductive Reasoning
      The ability to apply general rules to specific problems to produce answers that make sense.

    • Inductive Reasoning
      The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

    • Selective Attention
      The ability to concentrate on a task over a period of time without being distracted.

    PERSONALITY

    People interested in this work, will do well at jobs that need;

    • Integrity
      Job requires being honest and ethical.

    • Self-Control
      Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

    • Dependability
      Job requires being reliable, responsible, and dependable, and fulfilling obligations.

    • Stress Tolerance
      Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

    • Cooperation
      Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

    • Attention to Detail
      Job requires being careful about detail and thorough in completing work tasks.

    • Adaptability/Flexibility
      Job requires being open to change (positive or negative) and to considerable variety in the workplace.

    • Concern for Others
      Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

    • Social Orientation
      Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

    • Leadership
      Job requires a willingness to lead, take charge, and offer opinions and direction.

    TECHNOLOGY

    • Data base user interface and query software

    • Electronic mail software

    • Office suite software

    • Presentation software

    • Project management software

    • Spreadsheet software

    • Word processing software

    EDUCATION AND TRAINING

    • Preparation

      Some Preparation Needed

    • Education

      High school diploma.

    • Experience

      Some previous work-related skill, knowledge, or experience is usually needed.

    • Jobtraining

      Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

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