- My Career Path
- First-Line Supervisors of Food Preparation and Serving Workers
First-Line Supervisors of Food Preparation and Serving Workers
Also called : Cafeteria Manager, Dietary Supervisor, Food and Nutrition Services Supervisor, Food Production Supervisor, Food Service Director, Food Service Manager, Food Service Supervisor, Kitchen Manager, Kitch
What they do
Directly supervise and coordinate activities of workers engaged in preparing and serving food.
On the job, one would
- Perform various financial activities, such as cash handling, deposit preparation, and payroll.
- Resolve customer complaints regarding food service.
- Compile and balance cash receipts at the end of the day or shift.
- Present bills and accept payments.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Food Production
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Adjusting actions in relation to others' actions.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Talking to others to convey information effectively.
- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation
Actively looking for ways to help people.
- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
- Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
- Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- Speech Clarity
The ability to speak clearly so others can understand you.
People interested in this work, will do well at jobs that need;
- Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Job requires a willingness to lead, take charge, and offer opinions and direction.
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Job requires being honest and ethical.
Job requires a willingness to take on responsibilities and challenges.
- Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
- Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Accounting software
- Calendar and scheduling software
- Communications server software
- Computer based training software
- Data base user interface and query software
- Desktop publishing software
- Electronic mail software
- Enterprise resource planning ERP software
- Financial analysis software
- Human resources software
- Inventory management software
EDUCATION AND TRAINING
Some Preparation Needed
High school diploma.
Some previous work-related skill, knowledge, or experience is usually needed.
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.