First-Line Supervisors of Food Preparation and Serving Workers


Also called : Cafeteria Manager, Dietary Supervisor, Food and Nutrition Services Supervisor, Food Production Supervisor, Food Service Director, Food Service Manager, Food Service Supervisor, Kitchen Manager, Kitch

What they do


Directly supervise and coordinate activities of workers engaged in preparing and serving food.

On the job, one would


  • Perform various financial activities, such as cash handling, deposit preparation, and payroll.

  • Resolve customer complaints regarding food service.

  • Compile and balance cash receipts at the end of the day or shift.

  • Present bills and accept payments.

  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.

KNOWLEDGE


  • Customer and Personal Service
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Food Production
    Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

  • Production and Processing
    Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

  • Administration and Management
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

SKILLS


  • Coordination
    Adjusting actions in relation to others' actions.

  • Monitoring
    Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

  • Speaking
    Talking to others to convey information effectively.

  • Active Listening
    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Service Orientation
    Actively looking for ways to help people.

ABILITIES


  • Oral Comprehension
    The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Oral Expression
    The ability to communicate information and ideas in speaking so others will understand.

  • Deductive Reasoning
    The ability to apply general rules to specific problems to produce answers that make sense.

  • Problem Sensitivity
    The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

  • Speech Clarity
    The ability to speak clearly so others can understand you.

PERSONALITY

People interested in this work, will do well at jobs that need;

  • Stress Tolerance
    Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

  • Dependability
    Job requires being reliable, responsible, and dependable, and fulfilling obligations.

  • Cooperation
    Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

  • Leadership
    Job requires a willingness to lead, take charge, and offer opinions and direction.

  • Self-Control
    Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

  • Integrity
    Job requires being honest and ethical.

  • Initiative
    Job requires a willingness to take on responsibilities and challenges.

  • Attention to Detail
    Job requires being careful about detail and thorough in completing work tasks.

  • Concern for Others
    Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

  • Adaptability/Flexibility
    Job requires being open to change (positive or negative) and to considerable variety in the workplace.

TECHNOLOGY

  • Accounting software

  • Calendar and scheduling software

  • Communications server software

  • Computer based training software

  • Data base user interface and query software

  • Desktop publishing software

  • Electronic mail software

  • Enterprise resource planning ERP software

  • Financial analysis software

  • Human resources software

  • Inventory management software

EDUCATION AND TRAINING

  • Preparation

    Some Preparation Needed

  • Education

    High school diploma.

  • Experience

    Some previous work-related skill, knowledge, or experience is usually needed.

  • Jobtraining

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

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