Equal Opportunity Representatives and Officers

KNOWLEDGE

• Law and Government
  Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.


• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


• Personnel and Human Resources
  Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.


• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

SKILLS

• Service Orientation
  Actively looking for ways to help people.


• Learning Strategies
  Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.


• Negotiation
  Bringing others together and trying to reconcile differences.


• Time Management
  Managing one's own time and the time of others.


• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

ABILITIES

• Written Comprehension
  The ability to read and understand information and ideas presented in writing.


• Oral Comprehension
  The ability to listen to and understand information and ideas presented through spoken words and sentences.


• Inductive Reasoning
  The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).


• Oral Expression
  The ability to communicate information and ideas in speaking so others will understand.


• Problem Sensitivity
  The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

PERSONALITY

People interested in this work, will do well at jobs that need;