Equal Opportunity Representatives and Officers


Also called : Affirmative Action Officer (AA Officer), Civil Rights Investigator, Civil Rights Representative, Complaint Investigations Officer, Equal Employment Opportunity Officer (EEO Officer), Equal Employment

What they do


Monitor and evaluate compliance with equal opportunity laws, guidelines, and policies to ensure that employment practices and contracting arrangements give equal opportunity without regard to race, religion, color, national origin, sex, age, or disability.

On the job, one would


    KNOWLEDGE


    • Law and Government
      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • English Language
      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Personnel and Human Resources
      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Customer and Personal Service
      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    SKILLS


    • Service Orientation
      Actively looking for ways to help people.

    • Learning Strategies
      Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

    • Negotiation
      Bringing others together and trying to reconcile differences.

    • Time Management
      Managing one's own time and the time of others.

    • Active Listening
      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    ABILITIES


    • Written Comprehension
      The ability to read and understand information and ideas presented in writing.

    • Oral Comprehension
      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Inductive Reasoning
      The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

    • Oral Expression
      The ability to communicate information and ideas in speaking so others will understand.

    • Problem Sensitivity
      The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

    PERSONALITY

    People interested in this work, will do well at jobs that need;

    • Integrity
      Job requires being honest and ethical.

    • Attention to Detail
      Job requires being careful about detail and thorough in completing work tasks.

    • Analytical Thinking
      Job requires analyzing information and using logic to address work-related issues and problems.

    • Dependability
      Job requires being reliable, responsible, and dependable, and fulfilling obligations.

    • Self-Control
      Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

    • Stress Tolerance
      Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

    • Cooperation
      Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

    • Initiative
      Job requires a willingness to take on responsibilities and challenges.

    • Concern for Others
      Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

    • Independence
      Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

    TECHNOLOGY

    • Analytical or scientific software

    • Cloud-based data access and sharing software

    • Compliance software

    • Data base user interface and query software

    • Electronic mail software

    • Human resources software

    • Office suite software

    • Operating system software

    • Presentation software

    • Spreadsheet software

    • Word processing software

    EDUCATION AND TRAINING

    • Preparation

      Considerable Preparation Needed

    • Education

      Four-year bachelor degree

    • Experience

      A considerable amount of work-related skill, knowledge, or experience is needed for these occupation

    • Jobtraining

      Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

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