Eligibility Interviewers, Government Programs


Also called : Business Employment Specialist, Case Manager, Eligibility Examiner, Eligibility Specialist, Housing Specialist, Medicaid Analyst, Program Eligibility Specialist, Work Force Advisor, Workforce Service

What they do


Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

On the job, one would


    KNOWLEDGE


    • Customer and Personal Service
      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language
      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Administrative
      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Computers and Electronics
      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    SKILLS


    • Speaking
      Talking to others to convey information effectively.

    • Active Listening
      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Reading Comprehension
      Understanding written sentences and paragraphs in work-related documents.

    • Critical Thinking
      Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

    • Service Orientation
      Actively looking for ways to help people.

    ABILITIES


    • Selective Attention
      The ability to concentrate on a task over a period of time without being distracted.

    • Oral Expression
      The ability to communicate information and ideas in speaking so others will understand.

    • Oral Comprehension
      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Speech Clarity
      The ability to speak clearly so others can understand you.

    • Written Expression
      The ability to communicate information and ideas in writing so others will understand.

    PERSONALITY

    People interested in this work, will do well at jobs that need;

    • Integrity
      Job requires being honest and ethical.

    • Self-Control
      Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

    • Stress Tolerance
      Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

    • Concern for Others
      Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

    • Dependability
      Job requires being reliable, responsible, and dependable, and fulfilling obligations.

    • Attention to Detail
      Job requires being careful about detail and thorough in completing work tasks.

    • Cooperation
      Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

    • Adaptability/Flexibility
      Job requires being open to change (positive or negative) and to considerable variety in the workplace.

    • Independence
      Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

    • Social Orientation
      Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

    TECHNOLOGY

    • Analytical or scientific software

    • Calendar and scheduling software

    • Data base reporting software

    • Data base user interface and query software

    • Data compression software

    • Document management software

    • Electronic mail software

    • Enterprise resource planning ERP software

    • Internet browser software

    • Medical software

    • Office suite software

    EDUCATION AND TRAINING

    • Preparation

      Medium Preparation Needed

    • Education

      Training in vocational schools or an Associate deg

    • Experience

      Previous work-related skill, knowledge, or experience is required for these occupations.

    • Jobtraining

      Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.

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