Dispatchers, Except Police, Fire, and Ambulance


Also called : Aircraft Dispatcher, Charter Coordinator, City Dispatcher, Dispatcher (Dispatch), Mine Dispatcher, Paratransit Dispatcher, School Bus Dispatcher, Taxi Dispatcher, Train Dispatcher, Truck Dispatcher

What they do


Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

On the job, one would


  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.

  • Prepare daily work and run schedules.

  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.

  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.

  • Receive or prepare work orders.

KNOWLEDGE


  • Customer and Personal Service
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Public Safety and Security
    Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

  • Administration and Management
    Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

  • Administrative
    Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

SKILLS


  • Active Listening
    Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Speaking
    Talking to others to convey information effectively.

  • Coordination
    Adjusting actions in relation to others' actions.

  • Monitoring
    Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

  • Reading Comprehension
    Understanding written sentences and paragraphs in work-related documents.

ABILITIES


  • Oral Comprehension
    The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Oral Expression
    The ability to communicate information and ideas in speaking so others will understand.

  • Speech Clarity
    The ability to speak clearly so others can understand you.

  • Speech Recognition
    The ability to identify and understand the speech of another person.

  • Deductive Reasoning
    The ability to apply general rules to specific problems to produce answers that make sense.

PERSONALITY

People interested in this work, will do well at jobs that need;

  • Stress Tolerance
    Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

  • Attention to Detail
    Job requires being careful about detail and thorough in completing work tasks.

  • Dependability
    Job requires being reliable, responsible, and dependable, and fulfilling obligations.

  • Leadership
    Job requires a willingness to lead, take charge, and offer opinions and direction.

  • Cooperation
    Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

  • Adaptability/Flexibility
    Job requires being open to change (positive or negative) and to considerable variety in the workplace.

  • Integrity
    Job requires being honest and ethical.

  • Analytical Thinking
    Job requires analyzing information and using logic to address work-related issues and problems.

  • Initiative
    Job requires a willingness to take on responsibilities and challenges.

  • Concern for Others
    Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

TECHNOLOGY

  • Aviation ground support software

  • Calendar and scheduling software

  • Computer aided design CAD software

  • Customer relationship management CRM software

  • Data base reporting software

  • Data base user interface and query software

  • Electronic mail software

  • Enterprise resource planning ERP software

  • Expert system software

  • Geographic information system

  • Helpdesk or call center software

EDUCATION AND TRAINING

  • Preparation

    Some Preparation Needed

  • Education

    High school diploma.

  • Experience

    Some previous work-related skill, knowledge, or experience is usually needed.

  • Jobtraining

    Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

Version 3.1.0 Page loaded in 0.170074 secs