Computer User Support Specialists

KNOWLEDGE

• Computers and Electronics
  Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.


• Customer and Personal Service
  Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.


• English Language
  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


• Telecommunications
  Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

SKILLS

• Active Listening
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.


• Reading Comprehension
  Understanding written sentences and paragraphs in work-related documents.


• Speaking
  Talking to others to convey information effectively.


• Complex Problem Solving
  Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.


• Critical Thinking
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

ABILITIES

• Written Expression
  The ability to communicate information and ideas in writing so others will understand.


• Inductive Reasoning
  The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).


• Finger Dexterity
  The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.


• Category Flexibility
  The ability to generate or use different sets of rules for combining or grouping things in different ways.


• Fluency of Ideas
  The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

PERSONALITY

People interested in this work, will do well at jobs that need;