Computer User Support Specialists


Also called : Computer Specialist, Computer Support Specialist, Computer Technician, Desktop Support Technician, Help Desk Analyst, Help Desk Technician, Information Technology Specialist (IT Specialist), Support

What they do


Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

On the job, one would


    KNOWLEDGE


    • Computers and Electronics
      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Customer and Personal Service
      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language
      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Telecommunications
      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    SKILLS


    • Active Listening
      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Reading Comprehension
      Understanding written sentences and paragraphs in work-related documents.

    • Speaking
      Talking to others to convey information effectively.

    • Complex Problem Solving
      Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

    • Critical Thinking
      Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

    ABILITIES


    • Written Expression
      The ability to communicate information and ideas in writing so others will understand.

    • Inductive Reasoning
      The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

    • Finger Dexterity
      The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

    • Category Flexibility
      The ability to generate or use different sets of rules for combining or grouping things in different ways.

    • Fluency of Ideas
      The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

    PERSONALITY

    People interested in this work, will do well at jobs that need;

    • Attention to Detail
      Job requires being careful about detail and thorough in completing work tasks.

    • Dependability
      Job requires being reliable, responsible, and dependable, and fulfilling obligations.

    • Cooperation
      Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

    • Analytical Thinking
      Job requires analyzing information and using logic to address work-related issues and problems.

    • Integrity
      Job requires being honest and ethical.

    • Stress Tolerance
      Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

    • Adaptability/Flexibility
      Job requires being open to change (positive or negative) and to considerable variety in the workplace.

    • Self-Control
      Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

    • Independence
      Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

    • Initiative
      Job requires a willingness to take on responsibilities and challenges.

    TECHNOLOGY

    • Access software

    • Accounting software

    • Administration software

    • Analytical or scientific software

    • Application server software

    • Authentication server software

    • Backup or archival software

    • Business intelligence and data analysis software

    • Calendar and scheduling software

    • Cloud-based data access and sharing software

    • Cloud-based management software

    EDUCATION AND TRAINING

    • Preparation

      Medium Preparation Needed

    • Education

      Training in vocational schools or an Associate deg

    • Experience

      Previous work-related skill, knowledge, or experience is required for these occupations.

    • Jobtraining

      Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.

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