Computer, Automated Teller, and Office Machine Repairers


Also called : ATM Technician (Automated Teller Machine Technician), Computer Repair Technician, Computer Technician, Copier Technician, Customer Service Engineer, Field Engineer, Field Service Engineer, Field Serv

What they do


Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.

On the job, one would


    KNOWLEDGE


    • Computers and Electronics
      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Customer and Personal Service
      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Mechanical
      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Engineering and Technology
      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    SKILLS


    • Quality Control Analysis
      Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

    • Speaking
      Talking to others to convey information effectively.

    • Time Management
      Managing one's own time and the time of others.

    • Operations Monitoring
      Watching gauges, dials, or other indicators to make sure a machine is working properly.

    • Reading Comprehension
      Understanding written sentences and paragraphs in work-related documents.

    ABILITIES


    • Near Vision
      The ability to see details at close range (within a few feet of the observer).

    • Oral Comprehension
      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression
      The ability to communicate information and ideas in speaking so others will understand.

    • Problem Sensitivity
      The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

    • Finger Dexterity
      The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

    PERSONALITY

    People interested in this work, will do well at jobs that need;

    • Attention to Detail
      Job requires being careful about detail and thorough in completing work tasks.

    • Analytical Thinking
      Job requires analyzing information and using logic to address work-related issues and problems.

    • Independence
      Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

    • Dependability
      Job requires being reliable, responsible, and dependable, and fulfilling obligations.

    • Persistence
      Job requires persistence in the face of obstacles.

    • Initiative
      Job requires a willingness to take on responsibilities and challenges.

    • Adaptability/Flexibility
      Job requires being open to change (positive or negative) and to considerable variety in the workplace.

    • Integrity
      Job requires being honest and ethical.

    • Achievement/Effort
      Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

    • Self-Control
      Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

    TECHNOLOGY

    • Calendar and scheduling software

    • Cloud-based management software

    • Configuration management software

    • Data base user interface and query software

    • Document management software

    • Electronic mail software

    • Enterprise application integration software

    • Filesystem software

    • Helpdesk or call center software

    • Internet browser software

    • Network connectivity terminal emulation software

    EDUCATION AND TRAINING

    • Preparation

      Medium Preparation Needed

    • Education

      Training in vocational schools or an Associate deg

    • Experience

      Previous work-related skill, knowledge, or experience is required for these occupations.

    • Jobtraining

      Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.

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