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Billing and Posting Clerks
Also called : Account Services Representative, Accounting Clerk, Billing Clerk, Billing Coordinator, Cost Accounting Clerk, Item Processing Clerk, Statement Clerk, Statement Distribution Clerk, Statement Processor
What they do
Compile, compute, and record billing, accounting, statistical, and other numerical data for billing purposes. Prepare billing invoices for services rendered or for delivery or shipment of goods.
KNOWLEDGE
- Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
SKILLS
- Service Orientation
Actively looking for ways to help people.
- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking
Talking to others to convey information effectively.
- Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
- Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
ABILITIES
- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
- Near Vision
The ability to see details at close range (within a few feet of the observer).
- Speech Recognition
The ability to identify and understand the speech of another person.
- Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
PERSONALITY
People interested in this work, will do well at jobs that need;
- Integrity
Job requires being honest and ethical.
- Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
- Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
- Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Independence
Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Adaptability/Flexibility
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Social Orientation
Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
TECHNOLOGY
- Access software
- Accounting software
- Business intelligence and data analysis software
- Customer relationship management CRM software
- Data base user interface and query software
- Desktop publishing software
- Document management software
- Electronic mail software
- Enterprise resource planning ERP software
- Financial analysis software
- Graphics or photo imaging software
EDUCATION AND TRAINING
- Preparation
Some Preparation Needed
- Education
High school diploma.
- Experience
Some previous work-related skill, knowledge, or experience is usually needed.
- Jobtraining
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.