Billing and Posting Clerks


Also called : Account Services Representative, Accounting Clerk, Billing Clerk, Billing Coordinator, Cost Accounting Clerk, Item Processing Clerk, Statement Clerk, Statement Distribution Clerk, Statement Processor

What they do


Compile, compute, and record billing, accounting, statistical, and other numerical data for billing purposes. Prepare billing invoices for services rendered or for delivery or shipment of goods.

On the job, one would


    KNOWLEDGE


    • Administrative
      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Customer and Personal Service
      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language
      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Mathematics
      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    SKILLS


    • Service Orientation
      Actively looking for ways to help people.

    • Active Listening
      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Speaking
      Talking to others to convey information effectively.

    • Reading Comprehension
      Understanding written sentences and paragraphs in work-related documents.

    • Critical Thinking
      Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

    ABILITIES


    • Oral Comprehension
      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression
      The ability to communicate information and ideas in speaking so others will understand.

    • Near Vision
      The ability to see details at close range (within a few feet of the observer).

    • Speech Recognition
      The ability to identify and understand the speech of another person.

    • Problem Sensitivity
      The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

    PERSONALITY

    People interested in this work, will do well at jobs that need;

    • Integrity
      Job requires being honest and ethical.

    • Dependability
      Job requires being reliable, responsible, and dependable, and fulfilling obligations.

    • Attention to Detail
      Job requires being careful about detail and thorough in completing work tasks.

    • Cooperation
      Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

    • Stress Tolerance
      Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

    • Self-Control
      Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

    • Concern for Others
      Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

    • Independence
      Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

    • Adaptability/Flexibility
      Job requires being open to change (positive or negative) and to considerable variety in the workplace.

    • Social Orientation
      Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

    TECHNOLOGY

    • Access software

    • Accounting software

    • Business intelligence and data analysis software

    • Customer relationship management CRM software

    • Data base user interface and query software

    • Desktop publishing software

    • Document management software

    • Electronic mail software

    • Enterprise resource planning ERP software

    • Financial analysis software

    • Graphics or photo imaging software

    EDUCATION AND TRAINING

    • Preparation

      Some Preparation Needed

    • Education

      High school diploma.

    • Experience

      Some previous work-related skill, knowledge, or experience is usually needed.

    • Jobtraining

      Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.

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